7-day returns
If something is not right with your order, you can ask for a return within 7 days of delivery.
What we accept
- Unopened, unused products in their original sealed packaging.
- Damaged, faulty, wrong or expired items — always accepted. Please send us a photo or unboxing video within 48 hours of delivery.
What we cannot accept
For hygiene reasons, opened or used cosmetics, skincare and fragrances cannot be returned unless they are faulty.
How to request a return
- Go to My Account › Orders and choose Request return, or contact us with your order number.
- We will arrange pickup or tell you how to send the item back.
- We check the item and update you within 2 working days.
Refunds
Approved refunds are sent within 3–5 working days by bKash, Nagad, Rocket or bank transfer. Delivery charges are refunded when the mistake was ours. You can also choose an exchange instead.
Need help?
- Phone: +8801717545153
- WhatsApp: +8801717545153
- Email: hello@onlineshop365.com
- Address: House 12, Road 7, Gulshan 1, Dhaka 1212