Last updated: November 2026
This policy explains what information OnlineShop365 collects when you use our website, why we collect it and the choices you have.
1. Information we collect
- Order details: your name, mobile number, email (optional) and delivery address.
- Payment details: payment method and, for mobile banking or bank transfer, the transaction ID, sender number and any payment screenshot you upload. We never ask for or store card numbers, PINs or OTPs.
- Account details: if you create an account — your login, saved addresses, wishlist, reviews and support messages.
- Usage information: pages you visit, products you view or add to cart, device type and how you found us (for example an ad or link).
2. How we use it
To process, deliver and support your orders; to verify payments; to send order updates by SMS or email; to prevent fraud; and to improve our website. With your permission we may send you offers, and you can opt out at any time.
3. Cookies and advertising
We use essential cookies to keep your cart and login working. We also use analytics and advertising tools, such as the Meta (Facebook) Pixel, to understand which pages and ads people find useful and to show relevant ads. Where a cookie banner is shown, you can accept or decline non-essential tracking; declining does not stop you from shopping.
4. Sharing
We share only what is needed with courier companies (name, phone, address and cash-on-delivery amount), payment providers and our SMS service. We do not sell your personal information.
5. Security and retention
We protect your information with access controls and keep payment screenshots private to authorised staff. Order and invoice records are kept as long as required by law; other data is kept only as long as needed.
6. Your choices
You can ask for a copy of your information, ask us to correct it, or ask us to delete your account by contacting us:
- Phone: +8801717545153
- WhatsApp: +8801717545153
- Email: hello@onlineshop365.com
- Address: House 12, Road 7, Gulshan 1, Dhaka 1212